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Experience

“You got to start with the customer experience and work back towards the technology, not the other way round” - Steve Jobs

Our goal is to bring you a step closer to your customer by serving an outstanding
experience across all touch points that meets or exceeds the standard you have
set in terms of what you want to deliver. At every touch point, we ensure that the
promise of a positive experience is being upheld and that the customer can
experience a certain level of superior service: whether it is from sales, customer
service, accounts or support.

According to our understanding, we have segmented Customer Experience into Enhancement & Measurability. Enhance the experience by delighting them at every crunch and quick response to their concerns. Measure the experience by probing the customer, asking right questions at right time at right place.

How We Do It

  • Customized features and workflow
  •  Builds up a strong ‘auto-pilot system’ targeting hits without any misses
  •  TAT based grievance handling mechanism
  •  Providing an extra edge by generating prompts in future course of services
  •  Sophisticated built-in communication channels
  •  Integrated Mail & SMS
  •  Exhaustive Management Analytical Graphical Dashboards for crucial decision making

Here are the tools to measure & enhance your Customer Experience:

Automates complete patient feedback collection from 10 sources (including Social Media), RCA & CAPA analysis for deriving quality indicators for service improvisation for future based on the category & preferences of the customer.

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Ensures the service levels for corporate patients as per predefined SLA through personalized experience.

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Turn Around Time (TAT) based service level management of complaints & request during the stay of the patient for Engineering/ Maintenance, BME, Front Office, IT etc.

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