We provide exhaustive application through which the complete life cycle of Healthcare CRM can be addressed. Thus, an effective solution should have mechanism of tracking lead management through prospect to successful conversion and lost lead analysis. All the CRM contacts should be managed based on parameterized weightage for Patients, Referral & Corporate data for instant & scheduled communications. Further, all the Marketing team’s activities and events should also be aligned in the CRM integrated with TAT based grievance handling:
- Lead Management- Takes care of queries from around 10 different sources through the configurable milestones for maximum conversion of queries. It also aids with exhaustive management dashboards for tracking the activities co-relating with the revenues.
- Wellness CRM- Follow up tracker for future milestones for the key services / specialties so as the follow ups are not missed. It’s an automated activity milestone creation for each Patient based on the configurable workflows integrated with the HIS.
- Marketing Activity- This module incorporates complete planning and budgeting of Tour, Activity & Events for Domestic & International team with separate workflows. It works with systematic territory based resource management for Corporate & Referral data mapped with key attributes.
- HCF Tracker- To implement an accountable system for tracking of all Patient referrals (International & National) in an effective manner, leading to reduced cost and higher quality of patient care through an exhaustive report easing to the transparency in remunerations to the referring doctor.
MARCOM Management- Parameterized Digital communication integrated with HIS & CRM based on mapped attributes. The module is enriched with instant & scheduled communication cycle with personal notifications via email & SMS.