Customer Delight Management

Inbuilt with Turn Around Time (TAT) mechanism for swift addressing of complaints. Feedback capturing is not sufficient, further it needs to be allocated to the respective owners who can give relevant solution to the customers.

Do it right the first time, so you don’t have to fix it next time. Scrutinizing the negative feedback with focused Root Cause Analysis (RCA) to know exactly ‘what went wrong where and why’. Moreover, our system helps to align relevant Corrective Action & Preventive Action (CAPA) internally so that the loophole is closed once and for all.

Surprise your customers by keeping your process ready based on their preferences. Our feedback system is enriched with Proactive Alert Mechanism to give prompts and alerts based on the past trend of the customers for providing personalized services in their next interaction

Because at the end of the day all that matters is happy faces of your customer. Our intelligent system ensures to close the loop of feedback cycle by interacting with customer and giving them satisfactory resolution of their complaints.