Location: Noida

Experience: 2–3 Years

We are seeking a proactive and highly organized Operations Executive to manage our real-time IT helpdesk ticketing queue and handle daily company administration, ensuring optimal workflow routing and process efficiency.

Key Responsibilities:

• Helpdesk Triage: Own and monitor the incoming helpdesk inbox analyze, tag, and route client support tickets within a strict 15-minute turnaround time.
• Level-1 Support: Resolve non-technical Level-1 tickets independently (e.g., password resets, access token updates, basic account configurations).
• Workflow Hand-off: Package and escalate valid technical bugs cleanly to the Project Manager and rotating developer sprint cycles.
• Administration & Coordination: Handle office administration, track daily team timesheets, asset inventory management, manage vendor coordination, and schedule client Microsoft Teams review calls.

Key Skills:

• Exceptional professional written and verbal English communication skills.
• Strong logical prioritization capabilities under high ticket volumes.
• High proficiency in Google Workspace (Google Sheets, Docs, and Forms).
• Prior experience with software project tracking tools (JIRA, ClickUp, or similar) is a plus.
• Complete alignment with our Monday-to-Saturday healthcare support cadence.

Join our collaborative team and advance your career in tech operations.

Apply now to hr@dreamsol.biz or DM us for more details.