Skills Required: 

• DreamSol is looking for Customer Care Executive that will be the liaison between the company and its current and potential customers.
• Work with corporate clients and resolve their queries through multiple channels including calls and emails as dedicated account owner.
• Acquire knowledge required to assist customer on all their queries, onboarding, handholding, training, and level 1 support to achieve customer success.
• Ensure that the process productivity, quality, and customer experience requirements are met in accordance with standards set.
• Work independently, complete assigned tasks in the established timeframe as per the process benchmarks.
• Great written and communication skills in English.
• Ability to take complete ownership and facilitate the end-to-end customer journey.
• Good interpersonal skills with ability to build and maintain working relationships with customers and internal stakeholders.
• Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations.
• Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion.
• Looking for candidates based out of Delhi NCR.